Category Archives: Leadership

Attention to Detail Disorder


As far as I’m concerned, there are two types of people in this world: those who pay attention to detail and those who don’t. Unfortunately, it seems that the latter far outnumber the former, and the chasm grows wider as I grow older. The disparity is such that I am beginning to believe that those with attention to detail are the ones with the problem. Yes, I am about to opine on the virtues of paying attention to detail—despite the fact that Richard Carlson told us “don’t sweat the small stuff” in his best-selling book of the same name.

First, a disclaimer: I am a type-A, anal retentive, obsessive-compulsive, perfectionist. I have been for as long as I can remember. Therefore, attention to detail comes as naturally to me as breathing, blinking or hitting a golf ball with a wicked slice. However, I am not suggesting that these are the qualities that are sorely lacking in society today. A simple appreciation for details will suffice. After all, it’s the finer points of life all around us—the seconds, the pennies, the numerals to the right of the decimal point—that make life (and us) interesting and unique. Continue reading Attention to Detail Disorder

The Employee Engagement Calculus


You could fill a room with business books, articles and blog posts that talk about “employee engagement”. Have you heard of it? Perhaps you’ve seen it referenced on a poster in the workplace, or in a PowerPoint deck from HQ, or mentioned in a communication from your business leader or HR. Has anyone ever bothered to explain to you what it is and why it matters? Before you dismiss it as touchy-feely corporate jargon de jour, allow me to attempt to convince you otherwise—to extol employee engagement as the single greatest business factor that can lead a company to towering heights and unparalleled success. Wow, how’s that for setting the bar high? Continue reading The Employee Engagement Calculus

Icons & Influencers: Keith Hawk


Keith HawkSimply defined, an icon is a person who is very successful and admired. Some might call them “masters of the game” or “hall of famers”. Their accomplishments are undeniable. It is my pleasure to introduce you to an icon who has influenced me throughout my career.

Keith Hawk is a veteran sales professional and sales leader of more than 35 years.  Over the course of his distinguished career he has developed a rich understanding of what it takes to succeed in the profession of sales.

In addition to running a national sales organization of more than 1,000 sales professionals for a multi-billion dollar global corporation, Keith lectures regularly on topics such as consultative selling, selling to executives, coaching and leadership. Keith is co-author of Get-Real Selling: Your Personal Coach for REAL Sales Excellence.

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Icons & Influencers: Drew Myers


Drew MyersSimply defined, an icon is a person who is very successful and admired. Some might call them “masters of the game” or “hall of famers”. Their accomplishments are undeniable. It is my pleasure to introduce you to an icon who has influenced me throughout my career.

Drew Myers is a veteran sales & business professional and leader with nearly 30 years experience, who is an expert in the areas of sales, business strategy, human capital, and entrepreneurship.

Drew has held key leadership positions in the United States Marine Corps and throughout Corporate America, including: Vice President of Business Development, Senior Vice President of Sales, and President/CEO. In 2013 he sold the very successful company he founded 15 years earlier to a group of private equity investors.

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New Sales Managers: Do This, Don’t Do That


So, you were just promoted from individual contributor to sales manager—congratulations! I doubt you were promoted against your will; I’m sure that you wanted this, you prepared for it, you interviewed for it, and you earned it. Now what? Have you ever heard the saying, “Be careful what you ask for, you just might get it”? You’re about to find out what that means.

Of course I’m being facetious (sort of). No matter how long you’ve been waiting for this opportunity and how prepared you feel, I can promise you two things. First, you are ready and capable. If you weren’t, they wouldn’t have promoted you and given you this awesome responsibility. Second, you still have much to learn and mistakes will be made. The good news is that you can minimize the number of mistakes and shorten the learning curve by heeding advice from those who have gone before you. This post is my gift to you—wisdom from a veteran sales manager that will aid you in avoiding many rookie manager mistakes (the ones I made!).

Continue reading New Sales Managers: Do This, Don’t Do That